Store Manager

Job Summary:The Store Manager is responsible for the overall management and performance of the retail store. This includes achieving sales targets, ensuring excellent customer service, managing store operations, and leading the store team to deliver company standards in visual merchandising, discipline, and performance.

Key Responsibilities:1. Sales & Target Achievement

• Achieve monthly and annual sales targets as assigned.
• Drive upselling and cross-selling to improve store revenue.
• Monitor daily sales performance and take corrective actions as needed.

2. Customer Service

• Ensure every customer receives prompt and professional service.
• Resolve customer complaints effectively and maintain positive relationships.
• Maintain high standards of store hygiene, display, and ambience.

3. Team Management

• Supervise, train, and motivate store staff (Sales Executives, Cashiers, etc.).
• Conduct regular team meetings and performance reviews.
• Ensure staff adhere to grooming and uniform guidelines.

4. Store Operations

• Oversee inventory management, stock replenishment, and damage control.
• Maintain accurate billing, cash handling, and daily reports.
• Ensure compliance with company policies and operational checklists.

5. Audit & Compliance

• Maintain 100% compliance in audit parameters (cash, stock, and documentation).
• Coordinate with HR and Finance for employee attendance, leaves, and payroll inputs.
• Ensure all statutory and safety norms are followed at the store.

6. Reporting & Coordination

• Submit daily/weekly/monthly sales and stock reports.
• Coordinate with Area Manager, HR, and Accounts for operational needs.
• Handle new joinings, employee documentation, and ID card/uniform issuance.
• Key Skills Required:Strong leadership and team management skills.
• Good communication and customer service orientation.
• Sales-driven mindset with retail experience.
• Basic computer knowledge (Excel, POS software, Email).
• Qualification & Experience:Graduate / Diploma in Business or Retail Management preferred.
• Minimum 2–4 years of experience in retail sales or store management (preferably in mobile, electronics, or FMCG sectors).

Salary: As per company norms + Incentives