Store Manager

What You’ll Do

• Lead Daily Operations: Manage end-to-end operations of the outlet, ensuring smooth and efficient functioning at all times.
• Customer Experience Champion: Deliver high levels of customer satisfaction with a strong focus on hospitality, hygiene, and speed of service.
• Team Leadership: Hire, train, motivate and manage a team of crew members and shift leads. Ensure shift schedules are optimised for peak hours.
• Sales & Target Management: Drive store sales, manage daily targets, upsell high-margin items, and ensure proper inventory control.
• SOP & Quality Control: Ensure adherence to brand SOPs, product quality, portioning, hygiene, and FSSAI norms.
• Customer Handling: Handle escalations, special requests, and guest feedback professionally. Turn complaints into loyalty.
• Reporting: Maintain store-level reports – daily sales, expenses, wastage, inventory, and crew performance.

What We’re Looking For

• Experience: 2+ years as Store Manager/Shift Manager in a QSR brand.
• Soft Skills: Excellent communication, grooming, and interpersonal skills.
• Should be comfortable interacting with customers regularly.
• Customer-Obsessed: Believes in creating memorable guest experiences.
• Knows how to create “wow moments” in a fast-paced environment.
• People Leader: Proven ability to manage and energize a small team.
• Understands rostering, training and crew discipline.
• Operationally Sharp: Knows how to manage inventory, cash, hygiene, and crisis situations with calm and efficiency.