A Traya Store Manager, specifically an Assistant Store Manager, is responsible for ensuring smooth daily operations at a clinic or store, supporting the store manager in delivering excellent customer experiences, and maintaining operational excellence. They help create a welcoming and informative environment for customers, addressing any concerns or queries related to treatments, appointments, or products. They also play a role in clinic operations, potentially including conducting scalp tests or consultations, and may assist with tasks like maintaining shift rosters and inventory management. Key Responsibilities:

• Customer Experience:Ensuring every customer receives a warm and professional welcome and guidance through their visit, addressing any concerns or queries related to treatments, appointments, or products.
• Clinic Operations:Supporting the store manager with the day-to-day operations of the clinic, including tasks like maintaining shift rosters, tracking footfall, and managing inventory.
• Team Support:Assisting the store manager in ensuring smooth clinic functioning, potentially including coordinating with doctors, coaches, and the backend team.
• Customer Interaction:Providing support during consultations and scalp tests.
• Reporting and Inventory:Tracking footfall, maintaining MIS reports, and ensuring proper inventory management.

Skills and Requirements:

• Experience: 1-3 years of experience in customer-facing roles, preferably in retail, wellness, or healthcare.
• Communication: Strong communication and interpersonal skills.
• Tech Savvy: Comfortable with tech-based processes, including app usage and CRM.
• Education: A Bachelor's degree in any field is preferred.
• Analytical Skills: Basic knowledge of excel and google sheets is helpful.