Senior Manager - Strategic Planning and Operations

Strategic Planning & Operations Senior Manager

Career Category

Operations

Job Description

Increasing demand for observational research (now commonly referred to as real-world evidence [RWE])) from regulatory and reimbursement authorities makes observational research a key component of drug development and commercialization. Amgen's Center for Observational Research (CfOR) is a global organization with an industry-leading analytical capability that generates RWE to support business needs across a product’s lifecycle. CfOR scientists partner with internal stakeholders and industry experts to design, conduct, interpret and publish observational research that informs decision-making from the early development of a molecule to the design of clinical trials and the safety and efficacy of Amgen medicines.

This role is focused on project management and operations support of the Asia-Pacific region and CfOR-wide initiatives.

Key responsibilities for this role fall within the following areas:

• Develop strong collaborative relationships with internal partners to support and proactively respond to business needs including cross-functional project management and operational support
• Direct management and staff development of a team of operations professionals focused on business processes including metrics and reporting, contracting and budgets, project management, regulatory document processes and knowledge management
• Develop detailed project plans, facilitating team meetings, encouraging collaboration, and ensuring adherence to workflow processes
• Track the progress of projects, including milestones, action items and escalation and resolution of issues
• Capture lessons-learned and find innovative solutions to improve processes and enhance efficiencies
• Advance the use of productivity tools in the organization, such as Teams, Copilot, ChatGPT, MS Power Automate, Smartsheet and Miro
• Serve in multiple capacities – Support the Operations Head, lead special projects, conduct required analyses and create deliverables as needed

Basic Qualifications

• Minimum 5+ years of experience in a leadership, supervisory, or people management role.

AND

• Doctorate degree and 2 years of research and program management experience Or
• Master’s degree and 6 years of research and program management experience Or
• Bachelor’s degree and 8 years of related experience Or
• Associate degree and 10 years of related experience Or
• High school diploma / GED and 12 years of related experience

Preferred Qualifications

• A minimum of 10 years of project management experience, preferably at least 5 within the pharmaceutical/biotech industry
• Demonstrated self-starter, ability to work under limited supervision and coordinate multiple projects in a detail oriented and regulated environment
• Strong ability to motivate, coach, and develop employees, fostering a high-performance culture
• Ability to align team goals with organizational strategy and drive continuous improvement
• Excellent written, analytical and oral communication skills.  Able to clearly and effectively present information
• Experience with critically evaluating process and establishing innovative and creative solutions
• Understanding of drug commercialization & business practices
• Experience facilitating discussions and promoting collaboration across multiple parties
• High proficiency with Microsoft Office suite, Miro and Smartsheet
• Review and proofreading experience of scientific/technical documentation

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Experience Level

Senior Level