Support Engineer II, Global Maintenance Automation Platform (MAP)

Description

Billions of data are read continuously from sensors and actuators , transformed and presented to the teams that makes Amazon the world’s largest Reliability Maintenance Engineering (RME) enterprises.

Do you want to how we do it and contribute to make it even better? Join our team!

Amazon is looking for a Support Engineer to be part of o global Operational Excellence team.
The team deploy, support and maintain software solutions that links our low-level automation systems with the cloud, moving the business to Industry 4.0 and improving the Overall Equipment Effectiveness of the installations.

This is a fantastic opportunity to work with some of the best engineers in the industry and help support and shape the direction of automation and machine learning systems within one of the world’s largest fulfillment networks.



Key job responsibilities

As a Support Engineer within the Global MAP OE team you will:
- review and test software solutions and new functionalities to make sure that they are 100% error free and ready for the production
- deploy software solutions to our production facilities, remotely or on-site
- be part of the network that will support our customers 24/7
- manage trouble tickets to resolution or escalation using existing documentation, procedures, and tools
- maintain products and systems and perform change management activities using existing documentation or with support from peers
- identify improvements to existing support processes and contribute to support documentation updates and creation


About the team
The Maintenance Automation Platform (MAP) Team plays a critical role in ensuring that machine-generated data leads to automated, appropriate, and effective proactive and/or predictive maintenance actions. Our objective is to mature and integrate core software tools into a unified Maintenance Automation Platform.

Basic Qualifications

- 2+ years of software development, or 2+ years of technical support experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages

Preferred Qualifications

- Industrial Automation
- Control systems
- SCADA
- OEE
- AWS services

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.