Training and Learning Operational Expert

T&L Operational Expert

Job Description Summary

Operationally support T&L activities across defined scope within NTO, to ensure compliance and enhance access to learning for associates.

Job Description

Major Accountabilities 

 

• Compliantly manage the in-scope training matrix 

• Define system set-up and co-ordinate appropriate learning management system maintenance for all in-scope training requirements (courses, curricula, assignments etc) with the LMS administrators. 

• Manage all in-scope reporting requirements. 

• Communicate appropriately on availability of learning content, to support the curiosity and growth of NTOassociates 

• Manage local learning events for the NTO Operations Hubs; support local learning events on in-scope sites 

 

Key Performance Indicators   

•Implementation of all training events within the NTO Operations Hub efficiently and effectively. 

•Compliant management of the training matrix 

Specific Professional Competencies  

 

Soft Skills: 

• Ability to work with a cross-functional, cross-cultural team within a matrix organization 

• Strong customer service orientation 

Professional: 

• Demonstrated experience of working with IT tools; experience with learning management systems advantageous 

• Knowledge of GxP requirements (esp. training and documentation) 

Leadership: 

• Demonstrates strong self-awareness and continually seeks feedback to support own development. 

 

Job Dimensions   

 

Subordinate Functions:  

None 

 

Number of Associates:  

 

Direct: 0 

 

Indirect: 0 

 

Financial responsibility  

(where appropriate):  

None 

Impact on the organisation  

(where appropriate):  

Key to ensure compliance with the training Quality Management System 

 

 

Ideal Background  (State the minimum and desirable education and experience level) 

 

Education:    BSc in Life Sciences, Behavioural or Educational Sciences preferred 

 

Languages:  Fluent English (oral and written) 

                      Additional languages beneficial 

 

Experiences: Some knowledge of pharmaceutical production and GxP requirements beneficial 

 

 

Skills Desired

Basic analytics, Business Mindset, Business Partnering, Collaboration, Customer Service, Data accuracy and reporting, Learning Design, lms administration, Microlearning coordination, Personalised learning support, Prompt Engineering

Experience Level

Senior Level