Team Leader - Call Center

We Are Currently Hiring For Call Center Team leader- KPHB,Hyderabad Notice: Immediate Joiner Job Description:- Call Center Team Lead Job Duties A call center team lead typically has a wide range of responsibilities, which can include: Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress Managing employee performance, including conducting performance evaluations and providing feedback to employees Managing work schedules and overtime hours for the team, making sure that all shifts are covered Conducting training sessions to help employees improve their skills and learn new processes Reviewing incoming calls or chats to determine how best to respond to customer inquiries Scheduling meetings to discuss issues or concerns with customers or other departments within the company Monitoring call center activity to identify opportunities for improvement or resolve problems in real time Identifying opportunities for cost savings by reducing unnecessary expenses or increasing efficiency in operations Developing and implementing new training programs as needed to support department goals Qualification: Any Degree Shift: Day Shift Timings: 9.30am To 6.30pm Flexible Weekly Off(Monday To Friday)