Operations Team Leader

Team Leader, Operations

Job Title:

Team Leader, Operations

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Job Description:

Key Responsibilities:

- Lead and motivate a team of content moderators and customer service representatives

- Monitor and analyze team performance metrics

- Develop and implement process improvements

- Collaborate with other teams to ensure seamless operations

- Conduct regular coaching and feedback sessions

Requirements:

- Overall 4 years with 2+ years of experience in customer service or related field

- 1+ year of experience in a leadership or supervisory role

- Excellent communication and interpersonal skills

- Ability to analyze data and make informed decisions

- Experience with content moderation platforms and tools, exposure to NCMEC, CSAM and other egregious content

Desired Qualifications:

- Any graduation degree

Technical knowledge with Good English communication - sentence construction, grammar, punctuation etc

- Experience in a customer service environment and content moderation environments

- Certification in leadership or customer service

 Desired Skills:

- Leadership and team management skills

- Strong communication and interpersonal skills

- Analytical and problem-solving skills

- Time management and organizational skills

- Experience with performance metrics and process improvements

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace

Language Requirements:

Time Type:

Full time

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Experience Level

Senior Level