Team Leader - Operations
Big Basket
Team Leader - Operations
Big Basket
Kondapur, Hyderabad
₹30,000 - ₹40,000 monthly
Fixed
₹30000 - ₹40000
Earning Potential
₹40,000
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) English
Job Details
Walk-in Details
Job highlights
Walk-in interview
Date: 10 Jun 2025 - 17 Jun 2025 | Time: 10.30 am - 04.00 pm...See details
Urgently hiring
Fast HR reply
Job Description
KEY RESPONSIPONSIBILITIES:
Responsible In Managing The Team of 20 to 30Agents.
Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality and
Ensuring meeting Clint’s SLA.
Monitor and Track the performance with respect to SLA’s, Clint satisfaction.
Maintaining Up-to-date Knowledge of Process developments.
Assist with Assistant .Manager/Manager from the end User’s Point of View.
Monitor the performance standards of the team against planned objectives, and recommending and/or taking corrective actions.
Document, examine and report quality issues their response and suggest possible improvements.
Taking care of attrition and shrinkage.
Job role
Work location
INNOVATIVE RETAIL CONCEPTS PVT LTD Sy No: 186 & 187, Masjid Banda, Kondapur, Hyderabad, Ranga Reddy District, Pin – 500084 Kondapur, Hyderabad
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 3 years
Education
Graduate
Skills
Blended process, Domestic BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Age limit
18 - 35 years
Gender
Any gender
Walk-in interview details
Apply for the job and call HR to confirm your interview
Date
10 Jun 2025 - 17 Jun 2025 | Note: No walk-in interviews will be conducted on Saturday and Sunday
Time
10.30 am - 04.00 pm
About company
Name
Big Basket
Address
INNOVATIVE RETAIL CONCEPTS PVT LTD Sy No: 186 & 187, Masjid Banda, Kondapur, Hyderabad, Ranga Reddy District, Pin – 500084 Kondapur, Hyderabad
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