Technical Analyst 1-Support

Duties and tasks are standard with some variation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Desired qualifications include:
Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 5 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

• Project Management / Support methodologies experience (i.e., PMP, ITIL, DevOps).
  
• Strong knowledge of Windows, Mac and Linux operating systems and mobile devices
  
• Knowledge of Microsoft Office Suite, Confluence, Jira, Slack, and Endpoint Solutions.
  
• Intermediate network troubleshooting.
  
• Should be experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
• Should be capable of multitask.
  
• Strong customer skills and customer oriented.
  
• Should have excellent communication skills English/Spanish (Oral & Written).
  
• Should be smart, enthusiastic and a good team player.
  
• Working knowledge of a Ticketing System (Jira Service Management).
  
• Ability and willingness to work in an environment providing 24x7x365 support.
  
• Ability to work during any five week days for supporting our customers during the weekend.
  
• Positions are based in Hyderabad, India (required to work from our office locations).
  

Career Level - IC1