Technical Associate - Active Directory, Exchange, and Group Policy Management

Ready to build the future with AI? 

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Technical Associate - AD/Exchange/Group Policy

Responsibilities   

1.              Maintain user, group, Application, and computer accounts via active directory (creation, modification, modification of permissions, and deactivation).

2.              Creation and administration of email accounts via Microsoft’s Exchange Online.

3.              Management of exchange servers and accounts.

4.              Applying the appropriate Microsoft office licenses to accounts.

5.              Manage group policy objects in active directory in sync with group policy object owners.

6.              Performed cross-platform audits of active directory objects and user permissions as required.

7.              Creation of incident tickets when there is an issue which needs investigation.

8.              Monitoring queues for incidents or requests that require resolution.

9.              Remote resolution of incidents (when appropriate).

10.           Fulfilment of requests on as needed basis.

11.           Ticket lifecycle management, including but not limited to documenting work notes, attaching relevant knowledge and documenting incident resolution.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

Preferred Qualifications/ Skills

·       AD/Exchange/Group Policy

Why join Genpact? 

• Lead AI-first transformation – Build and scale AI solutions that redefine industries 

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.