Technical Consultant

• To identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform.
• The role holder will In-depth knowledge of the ServiceNow Platform, from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
• Provide integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.
• Suggest and implement proposals for process improvements within projects, once agreed.
• Use new technologies and methods actively to develop competitive services on customer projects.
• Provide technical documentation on modules / products, following company standards on customer projects.
• Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, HTML.
• Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.
• Designing and configuring ServiceNow ITSM suites Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if applicable) and assist when new ServiceNow patches/releases are applied to instances Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations Assisting in troubleshooting patch / release management issues focusing on ITSM Develop UI forms, fields, notifications and workflows Maintain JavaScript server/client code Create, monitor, modify, and publish service catalog workflows with approvals Create an access control rule (ACL).

Key Performance Indicators:

• Development of ServiceNow for customer projects on time, to budget and targeted product costs, in accordance with agreed specifications and standards.
• Achievement of targeted Product Quality. Documentation of development steps in line with requirements and shared with Consultant, Engagement Manager and Customer. Demonstrates problem solving skills and solution development acumen.
• Effective communication and team work including external development partners on customer projects.

Core Skills :

• ServiceNow Certified Administrator ServiceNow Application Developer Java Scripting, Jelly, HTML, CSS and integration via web services.
• ServiceNow Certified ITSM Implementation Specialist Ability to manage competing priorities in a complex environment
• Excellent written and oral communication skills including customer liaison at senior levels
• Excellent interpersonal and negotiating skills, ability to enable collaboration Project/change management experience and skills Investigation and analysis of problems with a methodical and disciplined approach Proactive customer support and problem resolution
• Ability to devise creative technical solutions, to research alternative solutions and make recommendations
• Ability to convey a strong presence, professional image, and deal confidently with complex technical problems

Skills

ITSM