Technical Helpdesk

Role: Executive/Senior Executive – THD - Customer Service 

Purpose of the role:

Role is to drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of technical complaints.

Role & Responsibilities:

  • To provide customer satisfaction on every call

  • To ensure closure of the ticket within the prescribed TAT

  • To provide speedy resolution

  • Willingness to work in rotational offs & rotational Shifts

  • To resolves product or service problems by clarifying the customer's complaint

• To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation