Technical Helpdesk

Atria Convergence Technologies

Banjara Hills, Hyderabad

₹18,000 - ₹30,000 monthly

Fixed

18000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Walk-in Details

Job highlights

Walk-in interview

Date: 09 Jan 2026 - 14 Jan 2026 | Time: 10.00 am - 04.00 pm...See details

49 applicants

Benefits include: PF, Health Insurance

Job Description

Role: Executive/Senior Executive – THD - Customer Service 


Purpose of the role:

Role is to drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of technical complaints.

  

Role & Responsibilities:

  • To provide customer satisfaction on every call

  • To ensure closure of the ticket within the prescribed TAT

  • To provide speedy resolution

  • Willingness to work in rotational offs & rotational Shifts

  • To resolves product or service problems by clarifying the customer's complaint

• To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation

Job role

Work location

ACT Fibernet, Masab Tank - Banjara Hills Road, Mithila Nagar, Banjara Hills, Hyderabad, Telangana, India

Department

Customer Support

Role / Category

Customer Support - Service Delivery

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

12th Pass

Skills

Troubleshooting, Technical support, Voice Process

English level

Good (Intermediate / Advanced) English

Gender

Any gender

Walk-in interview details

Apply for the job and call HR to confirm your interview

Date

09 Jan 2026 - 14 Jan 2026

Time

10.00 am - 04.00 pm

About company

Name

Atria Convergence Technologies

Address

ACT Fibernet, Masab Tank - Banjara Hills Road, Mithila Nagar, Banjara Hills, Hyderabad, Telangana, India

Job posted by Atria Convergence Technologies

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