Technical Solutions Manager, gTech Ads Sellside, Customer Experience

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 1 year of experience in technical troubleshooting and writing code in one or more programming languages.
• Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
• Experience with Data/SQL and web technologies.

Preferred qualifications:

• Demonstrated knowledge of SQL/MySQL, and Unix/Linux operating systems and commands.
  
• Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder groups.
• Strong technical leadership, project management, analytical problem solving, and troubleshooting skills.
  
  

Responsibilities

• Analyze and resolve technical problems and roadblocks around data and tools access.
• Identify opportunities to optimize and automate workflows across a wide variety of projects.
• Work closely with Product Managers and Software Engineers to improve or develop new Google tools and products.
• Collaborate with Consumer and Engineering teams to write code and implement tools to improve troubleshooting efficiency and the end user experience.
• Manage stakeholder expectations and communicate with internal teams and external consumers, advertisers, and publishers to provide technical and business feedback as well as deliver technical solutions.

About the job

In this role, you will be in a solution-generating team that helps our sales teams and publishers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.