Technology Support Engineer - Hybrid Network Operations

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
The Full Stack Hybrid Network Engineer is responsible for the operations and management of hybrid network infrastructures. This role specializes in maintaining core routing and switching, cloud networking, SDWAN, and SASE platforms. The engineer leverages automation, scripting, and AI-aided observability tools including Agentic AI frameworks to ensure resilient, secure, and efficient network operations across multi-vendor and multi-cloud environments.
Roles & Responsibilities:
- Operate, monitor, and maintain core routing and switching network infrastructure (Cisco, Juniper, Prisma IoN).
- Manage and support SDWAN solutions on Cisco and/or Prisma IoN platforms, ensuring optimal performance and reliability.
- Administer SASE solutions using Zscaler, Prisma, or similar platforms, supporting secure connectivity for cloud and remote users.
- Oversee cloud networking environments (Azure, AWS, GCP), including cloud-native network controls and integrations.
- Continuously monitor, troubleshoot, and optimize network infrastructure using AI-aided observability and management tools.
- Automate network operations and routine tasks using scripting languages (Python, Ansible, or similar) and orchestration platforms.
- Apply Agentic AI frameworks to enhance network observability, automation, and self-healing capabilities.
- Ensure compliance with networking best practices and organizational policies.
- Evaluate and implement new networking technologies and tools to improve operational efficiency.
- Provide technical support and guidance to team members, clients, and stakeholders.
Professional & Technical Skills:
- Strong proficiency in core routing and switching (Cisco, Juniper, Prisma IoN).
- Hands-on experience with SDWAN platforms (Cisco, Prisma IoN).
- Experience with SASE platforms (Zscaler, Prisma, or similar).
- Experience in cloud networking (Azure, AWS, GCP).
- Experience in automation and scripting (Python, Ansible, or similar).
- Experience with AI-aided network observability and management tools.
- Understanding of Agentic AI frameworks for network operations.
- Ability to troubleshoot complex network incidents and infrastructure issues.
- Excellent communication and collaboration skills.
Certifications (Required/Preferred/Similar):
- Cisco Certified Network Associate Professional Expert
- Cisco ENSDWI Implementing Cisco SD-WAN Solutions
- Prisma Certified SDWAN Specialist
- Zscaler Certified Cloud Professional
- Certified Cloud Network Engineer (Azure, AWS, or GCP)
- PCEP Certified Entry-Level Python Programmer
- Red Hat Certified Specialist in Ansible Network Automation (EX457)

Additional Information:
- The candidate should have minimum 8-10 years of experience in large enterprise network implementation and 3-4 years of experience in SDWAN implementation.
- This position is based at our Hyderabad office.
- A 15-year full-time education is required.