Tele Caller Cum Front Desk

Job Title: Tele Caller Cum Front Desk Executive (Female)Department: Sales / Operations

Location: JNTU Road, Kukatpally, Hyderabad, TG

Employment Type: Full-Time

🎯 Role Summary:

The Tele Caller Cum Front Desk Executive will act as the first point of contact for customers, vendors, and visitors. The role combines telecalling, customer coordination, and front-desk management, ensuring smooth communication and a professional brand experience.

🧩 Key Roles & Responsibilities:

• 📞 Tele Calling & Customer CommunicationMake outbound calls to prospective and existing customers.
• Handle inbound calls and understand customer transportation requirements
• Explain company services, pricing structure, and process clearly
• Generate and qualify leads and forward them to the sales/operations team
• Follow up with customers for enquiries, bookings, and feedback

🏢 Front Desk & Office Coordination

• Welcome and assist walk-in visitors in a professional manner
• Manage front desk activities including calls, messages, and visitor logs
• Coordinate with internal teams (sales, operations, accounts)
• Maintain office discipline and support basic administrative tasks

🧾 Data & Documentation

• Maintain customer and enquiry records in Excel/CRM
• Update daily call logs, lead status, and follow-up reports
• Assist in basic documentation like booking details, rate confirmations, and emails
• Ensure accuracy and confidentiality of customer data

📊 Reporting & Follow-ups

• Prepare daily call reports and enquiry summaries
• Track pending follow-ups and closure status
• Support management with basic MIS and reporting

🛠️ Skills & Requirements🎓

• QualificationsMinimum: 12th / Any Graduate
• Freshers or experienced candidates welcome

🧠 SkillsGood

• communication skills (English + local language)
• Polite, confident, and customer-friendly attitude
• Basic computer knowledge (MS Excel, Email, WhatsApp)
• Ability to multitask and handle pressure
• Professional appearance and behaviour