Telecaller

Job Title: Telecaller

Job Type: Full-time, office-based 

Working Days & Timings: Mon-Sat (6 days, 9:00 AM–6:00 PM).​

Location: Habsiguda, Hyderabad.

Summary: Responsible for contacting potential and existing customers over the phone, sharing information about products/services, answering basic queries, and supporting the sales team by generating leads or fixing appointments.​

Key responsibilities

• Make outbound calls to potential and existing customers on daily calling lists.​
• Explain the ISO certificate clearly and handle basic customer questions or objections.​
• Record call details, customer information, and follow-up remarks in Excel/CRM.​
• Follow up with interested customers to convert them into leads, appointments, or sales as per process.​
• Maintain daily/weekly call targets and share reports with the team lead.​
• Maintain professionalism and excellent customer service on every call.​

Candidate requirements

Education: Minimum 12th-pass or graduate preferred 

Experience: Freshers or candidates with up to 6 months of telecalling, customer service, orsales calling experience.​

Skills

• Good verbal communication in Hindi/English or a relevant local language.​
• Basic computer knowledge for data entry and using Excel/CRM.​
• Positive attitude, willingness to learn, and ability to handle rejection.​