Telecaller

Position Overview

We are looking for a motivated and customer-focused Telecaller to handle outbound and inbound calls. The role involves contacting potential or existing customers to inform them about products/services, answering queries, and generating leads. The ideal candidate should have excellent communication skills, a polite telephone manner, and the ability to build rapport with customers.

Key Responsibilities

Make outbound calls to prospective customers to promote products/services.

Handle inbound calls, resolve queries, and provide accurate information.

Generate leads and maintain follow-ups to convert into sales.

Record customer details, feedback, and interactions in the database.

Maintain a positive, professional, and courteous approach during calls.

Achieve daily/weekly/monthly call and conversion targets.

Work closely with the sales/marketing team to support business growth.

Handle customer complaints or escalate them to the relevant department.

Requirements

Minimum qualification: 12th Pass/Graduate (any stream).

Proven experience as a telecaller, telesales representative, or similar role preferred.

Good command over [English/Hindi/Regional language as per need].

Excellent communication and interpersonal skills.

Basic computer knowledge (MS Office, CRM, data entry).

Ability to handle rejection and remain motivated.

Strong persuasion and negotiation skills.

Timings: 9:30 AM to 6:00 PM