Telecaller

1. Service Reminder Calls

Call existing customers to remind them about upcoming or due vehicle service.

Explain service packages, offers, and recommended maintenance.

Ensure daily targets of reminder calls are met.

2. Sales Follow-Up Calls

Follow up on leads generated from walk-ins, inbound calls, and campaigns.

Promote service add-ons (AMC, polishing, engine decarbonizing, accessories, etc.).

Convert leads into bookings and update status in the CRM.

3. Customer Escalation Handling

Attend and resolve customer complaints related to service, delays, or dissatisfaction.

Record escalations and coordinate with Service Advisors / Workshop Manager.

Ensure every escalated case is closed with customer satisfaction.