Telecaller

Job Responsibilities

• Make outbound and inbound calls to customers.
• Handle customer queries and provide required information.
• Follow up with customers for payments / services as per process.
• Maintain accurate call records and update system data.
• Achieve daily calling and performance targets.
• Ensure professional and polite communication with customers.
• Adhere to company compliance and calling guidelines.

Eligibility Criteria

• Qualification: PUC / Graduate
• Freshers & Experienced candidates can apply.
• Good communication skills in required regional language.
• Basic computer knowledge required.
• DRA Certified candidates preferred (for higher salary slab).
• Candidates with collections / sales / customer support experience will be an added advantage

Key Skills Required

• Strong communication & convincing skills
• Customer handling ability
• Target-oriented approach
• Active listening skills
• Basic MS Office / system handling