Telecaller

Telecaller – Job Description (Codegnan) 

Company: Codegnan IT Solutions

Department: Sales & Business Development

Employment Type: Full-time

Work Location: Office (Hyderabad / Vijayawada)

Role Summary:

The Telecaller will be responsible for contacting prospective students, handling inbound and outbound calls, explaining Codegnan’s training programs, and supporting the admissions and sales process.

Key Responsibilities:

• Make outbound calls to potential students from provided leads.

• Handle inbound calls and respond to course-related queries.

• Explain course details, fee structure, schedules, and admission process.

• Counsel students and parents to help them choose suitable courses.

• Maintain accurate records of calls, follow-ups, and lead status.

• Achieve daily, weekly, and monthly calling and enrollment targets.

• Coordinate with sales and operations teams for smooth onboarding.

Required Skills & Qualifications:

• Any graduate or undergraduate.

• Experience in telecalling, telesales, or academic counseling is preferred.

• Good communication skills in English (Telugu/Hindi is an added advantage).

• Basic computer knowledge and familiarity with MS Office/CRM tools.

• Target-oriented, persuasive, and customer-focused attitude.

What We Offer:

• Opportunity to work in a growing EdTech company.

• Career growth and learning opportunities.

• Supportive team environment.