Telecaller

• Outbound/Inbound Calling: Initiate outbound calls to potential/existing customers and handle incoming queries regarding products/services.
• Sales and Lead Generation: Persuade customers to purchase products or services, and convert prospects into sales.
• Product Promotion: Explain product features, benefits, and pricing to drive interest and answer questions accurately.
• Data Management: Maintain and update accurate records of customer interactions, transactions, and data in the CRM system.
• Customer Support: Address customer complaints, grievances, and queries to ensure high satisfaction.
• Follow-up: Conduct follow-up calls to nurture leads and ensure customer retention. Betterteam +6

Required Skills and Qualifications

• Communication Skills: Exceptional verbal communication, including clear speech and active listening.
• Persuasion & Negotiation: Ability to persuade customers and handle objections or rejection professionally.
• Computer Literacy: Proficiency in basic computer skills and CRM software (e.g., Excel, Salesforce).
• Education/Experience: High school diploma or equivalent, with prior experience in telecalling, sales, or customer service preferred.
• Soft Skills: Patience, resilience, strong interpersonal skills, and ability to work under pressure. Betterteam +5