Telecaller

Job Description for Telecaller (Semi Voice Process)

Education : - Graduation(Any) /Intermediate 

Skills : Fluent communication skills in Hindi , basic English language , convincing client, Listening to queries of client and resolve it

Responsibilities for customer service executive

To provide a proactive customer care service in a professional and courteous manner to the allocated clients

Providing first line support to clients

Interpreting client data, escalating queries and seeing these through to a resolution

Liaising with other departments to solve queries

Updating own knowledge on internal processes, procedures, regulations and products -and providing accurate guidance to clients at all times.

Qualifications for customer service executive

Recognized Degree in Business or related courses or any Bachelor Degree  

Proactive with strong leadership ability

Enthusiastic and self-motivated with a desire to achieve excellent service

Good command of spoken and written English and Hindi Languages