Telecaller

Position – Telecaller (real estate)

 Location – Somajiguda

Salary – Rs 25000 – Rs 30000

Timings – 10:30 am – 7:30 pm

Working Days – 6 days

Roles & Responsibilities

This reflects how established real estate firms traditionally operate — disciplined follow-up, proper documentation, and measurable conversion responsibility.

1. Lead Management & Allocation

• Receive leads from all sources (portals, website, social media, walk-ins, channel partners, references).
• Verify lead authenticity and remove duplicates/fake enquiries.
• Classify leads: Hot / Warm / Cold based on buying timeline and budget.
• Assign leads to sales executives as per territory / project / availability.
• Ensure immediate contact — first call within defined TAT (preferably within 5–10 minutes).
• Track uncontacted leads and escalate delays.

2. Follow-up Monitoring & Conversion Tracking

• Monitor daily follow-ups of sales team in CRM system.
• Ensure every lead has next follow-up date updated.
• Track site visit scheduling and completion status.
• Identify stuck leads and push sales team for closure action.
• Maintain pipeline stages:
• Enquiry
• Qualified
• Site Visit Done
• Negotiation
• Booking
• Agreement
• Registration
• Share daily conversion performance report to management.

3. Customer Communication & Coordination

• Act as single point of coordination between:
• Customer
• Sales team
• Accounts
• Legal
• Projects/Construction team
• Provide accurate project details, pricing updates and availability status.
• Address customer queries regarding payment plans, amenities, possession timelines.
• Send official communication:
• Booking confirmation
• Payment reminders
• Documentation checklist
• Agreement updates
• Possession updates

4. Booking & Documentation Process

• Verify booking form completeness.
• Collect and maintain KYC documents from customer.
• Coordinate agreement drafting with legal team.
• Schedule agreement signing and registration dates.
• Maintain customer file (digital + physical).
• Ensure compliance with RERA documentation norms.

5. Payment Tracking & Collections Support

• Monitor payment schedule as per agreement.
• Send reminders before due date.
• Follow up for overdue payments with customers politely but firmly.
• Coordinate with accounts team for receipt generation.
• Update payment status in CRM daily.
• Escalate high-risk default cases to management.

6. Inventory & Data Management

• Maintain real-time inventory status (available / blocked / booked / sold).
• Avoid double allocation of units.
• Update price revisions and offer schemes.
• Maintain customer database hygiene.
• Generate weekly and monthly reports:
• Lead source performance
• Sales conversion ratio
• Channel partner performance
• Collection report
• Cancellation report

7. Site Visit & Channel Partner Coordination

• Schedule and confirm site visits.
• Arrange cab/pickup when required.
• Coordinate with channel partners for client visits.
• Maintain visit register and feedback.
• Track visit-to-booking conversion ratio.

8. Post-Sales & Customer Retention

• Handle post-booking customer relations.
• Share construction updates and progress photos periodically.
• Manage customer complaints and service requests.
• Coordinate possession and handover process.
• Collect customer feedback and testimonials.
• Encourage referrals and repeat purchases.

9. Reporting & MIS

• Daily:
• Leads received
• Calls made
• Site visits
• Bookings
• Pending follow-ups
• Weekly:
• Conversion ratio
• Source performance
• Salesperson performance
• Monthly:
• Collection status
• Inventory movement
• Cancellation analysis