Telecaller Cum Computer Operator

The Telecaller Cum Computer Operator is responsible for handling inbound and outbound calls, maintaining customer records, and performing basic computer-related tasks. This role requires good communication skills, data entry accuracy, and the ability to manage customer queries professionally.

Key Responsibilities

Telecalling Duties

• Make outbound calls to customers for lead generation, follow-ups, confirmations, or support.
• Handle inbound customer queries and provide appropriate information.
• Maintain a positive and professional tone during calls.
• Record customer details, feedback, and responses accurately.
• Schedule appointments, explain products/services, and convert leads when required.
• Achieve daily/weekly calling targets.
• Computer & Administrative Duties
• Perform data entry, update customer records, and manage CRM/Excel sheets.
• Prepare and maintain reports, call logs, and follow-up sheets.
• Assist in preparing documentation, invoices, or letters as needed.
• Handle email communication and coordinate with other departments.
• Maintain organized digital and physical records.

Skills & Qualifications

• Minimum qualification: 12th Pass / Graduate (preferred).
• Basic computer knowledge—MS Office, Excel, typing skills.
• Strong verbal communication skills (Telugu/Hindi/English).
• Ability to multitask and handle both calling & data entry tasks.
• Good listening skills, patience, and customer handling ability.
• Prior telecalling or office experience preferred, but freshers can apply.

Work Environment

Office-based role (full-time).

Fixed working hours.

May require handling high call volumes.

Key Competencies

Communication & presentation skills

Basic computer proficiency

Customer service orientation

Accuracy & attention to detail

Time management

Teamwork