Customer Service Trainer

Trainer II

Job Title:

Trainer II

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Job Description:

Key Responsibilities:

• Train agents on product and process, as and when there are NHT batches

• Monitor contacts and find out areas of opportunity

• Work closely with Ops and Quality team design action plans to plug areas of opportunity

• Responsible for meeting the defined training conversion targets

• Manage retention during training

• Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers

• Demonstrate innovation in training by carrying floor requirement into classroom training.

• Maintain Data as per training Processes

• Support in Quality Audits and Feedback when NHT batches are not being conducted

Desired Skills

• Must have excellent presentation and communication skills.

• Should be able to drive key performance metrics related to training

• Must be flexible to work in a 24X7 shift environment (night shifts and weekends basis scope)

• Must be flexible to being up-skilled on VASS & quality

• Proficient with MS Office

• Should have basic knowledge of process mapping

• Need to be a Graduate

• Prior experience with ads will be considered a plus

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Hyderabad - Unit No. 601 6th Flr Part C, Maximus 2A

Language Requirements:

Time Type:

Full time

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Experience Level

Entry Level