Trust and Safety Associate - Content Moderator

Trust & Safety Associate

Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. " "Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results. Addressing ad blocking through improving ad experiences across the web. Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner. " "1. Review videos all workflow for violations of policies to ensure consistent implementation 2. Have a deep understanding of policies and guidelines guidelines, and how to interpret them in order to enforce on standard and non-standard situations when needed. 3. Comprehend the policy and community guidelines to take informed decisions that balance the user safety and platform integrity.  "
What are we looking for? "Review, classify and/or remove content according to client guidelines, using specific tools and channels · Understand and remain updated on changing client policies and guidelines · Investigate, resolve, and relay complex content issues to the broader Trust and Safety team · Serve as an advocate for the user community · Participate in process improvement initiatives that improve quality and efficiency of work · Participate in continuous training programs and workgroup discussions for optimal development in the role · Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe " "Strong coping, emotional resilience, and stress-management skills · Excellent comprehension, communication, and (insert language) skills · Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies · Strong attention to detail · Comfort synthesizing and analyzing information from multiple streams · Strong critical thinking and decision-making skills · Deep familiarity and passion for the internet, internet platforms, and internet culture · High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported · Ability to work well individually and as part of a team · Ability to work differing rotations/shifts and non-standard work hours · Flexibility in meeting changing business needs in a fast-paced environment · Commitment to quality, efficiency, and effectiveness · Previous business process outsourcing, customer service, or content moderation experience is a plus "
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts