Vendor Operations Manager, Trust and Safety, YouTube

Minimum qualifications:

• Bachelor's degree in HR, Business or a related field, or equivalent practical experience.
• 5 years of experience in a customer or client-facing role supporting vendor operations.
• 5 years of experience managing third party, logistics relationships.

Preferred qualifications:

• Bachelor's, Master's or MBA degree or equivalent practical experience.
• 8 years of experience in operations, vendor management, contracting out, location strategy, and program management.
• Experience in operational strategy and workforce planning, partnering with many cross-functional teams and stakeholders.
• Experience in consulting or developing and communicating strategy at executive level for selection making with clear recommendations using fact/data based approach.
• Experience in Data Analytics, GoogleSQL, Plx Scripts/Workflows, Data Modelling, Google Portfolio.

About the job

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Be accountable for operations and managing overall vendor performance across workflows.
• Develop and maintain the overall regional workflow strategy, Identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures.
• Partner with cross-functional teams locally and globally to drive continuous vertical and horizontal improvements at scale.
• Execute operational initiatives for YouTube and Trust and Safety vendor operations by developing plans, gathering/synthesizing relevant data, leading analyses and developing compelling, insightful recommendations.
• Deliver actionable, insightful, data-driven recommendations (cost-benefit, risk-coverage-quality, impact analysis etc.).

Experience Level

Mid Level