Voice & Non-Voice Call Center Agent

Writer Business Services Private Limited

Kukatpally, Hyderabad

₹14,000 - ₹19,000 monthly

Fixed

14000 - ₹19000

Earning Potential

19,000

Work from Office

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

200+ applicants

Job Description

We are seeking a dynamic and motivated Voice Process Associate to join our customer service team. The ideal candidate will be responsible for handling inbound and outbound calls, providing high-quality customer support, and ensuring a positive customer experience. This role requires excellent communication skills and a strong ability to resolve customer issues efficiently.

Key Responsibilities:

  • Handle inbound and outbound calls as per the guidelines and policies.
  • Resolve customer queries and complaints in a professional manner.
  • Provide accurate information regarding products, services, and company policies.
  • Escalate complex issues to the appropriate department or senior management.
  • Maintain customer records by updating account information and processing requests.
  • Meet or exceed performance targets, including call handling time, customer satisfaction, and quality standards.
  • Follow all company procedures, guidelines, and scripts to ensure consistency and quality.
  • Collaborate with other team members to achieve departmental goals and KPIs.
  • Ensure adherence to schedules and maintain prompt response times.


Job role

Work location

Vijay Sai Towers, National Highway 65, M J Colony, Vivek Nagar, Kukatpally, Hyderabad, Telangana, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Past role/category experience

Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process

Skills

Domestic BPO, International BPO, Voice Process

English level

Basic English

Regional language

Fluent in speaking Kannada, Bengali, Telugu, Tamil, Gujarati, Marathi, Oriya, Assamese, Malayalam, Hindi, Punjabi

Gender

Male

About company

Name

Writer Business Services Private Limited

Address

Vijay Sai Towers, National Highway 65, M J Colony, Vivek Nagar, Kukatpally, Hyderabad, Telangana, India

Job posted by Writer Business Services Private Limited

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