Voice & Non-Voice Call Center Agent
Writer Business Services Private Limited
Voice & Non-Voice Call Center Agent
Writer Business Services Private Limited
Kukatpally, Hyderabad
₹14,000 - ₹19,000 monthly
Fixed
₹14000 - ₹19000
Earning Potential
₹19,000
Job Details
Interview Details
Job highlights
200+ applicants
Job Description
We are seeking a dynamic and motivated Voice Process Associate to join our customer service team. The ideal candidate will be responsible for handling inbound and outbound calls, providing high-quality customer support, and ensuring a positive customer experience. This role requires excellent communication skills and a strong ability to resolve customer issues efficiently.
Key Responsibilities:
- Handle inbound and outbound calls as per the guidelines and policies.
- Resolve customer queries and complaints in a professional manner.
- Provide accurate information regarding products, services, and company policies.
- Escalate complex issues to the appropriate department or senior management.
- Maintain customer records by updating account information and processing requests.
- Meet or exceed performance targets, including call handling time, customer satisfaction, and quality standards.
- Follow all company procedures, guidelines, and scripts to ensure consistency and quality.
- Collaborate with other team members to achieve departmental goals and KPIs.
- Ensure adherence to schedules and maintain prompt response times.
Job role
Work location
Vijay Sai Towers, National Highway 65, M J Colony, Vivek Nagar, Kukatpally, Hyderabad, Telangana, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Past role/category experience
Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process
Skills
Domestic BPO, International BPO, Voice Process
English level
Basic English
Regional language
Fluent in speaking Kannada, Bengali, Telugu, Tamil, Gujarati, Marathi, Oriya, Assamese, Malayalam, Hindi, Punjabi
Gender
Male
About company
Name
Writer Business Services Private Limited
Address
Vijay Sai Towers, National Highway 65, M J Colony, Vivek Nagar, Kukatpally, Hyderabad, Telangana, India
Job posted by Writer Business Services Private Limited
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