We are seeking a dynamic and motivated Voice Process Associate to join our customer service team. The ideal candidate will be responsible for handling inbound and outbound calls, providing high-quality customer support, and ensuring a positive customer experience. This role requires excellent communication skills and a strong ability to resolve customer issues efficiently.

Key Responsibilities:

• Handle inbound and outbound calls as per the guidelines and policies.
• Resolve customer queries and complaints in a professional manner.
• Provide accurate information regarding products, services, and company policies.
• Escalate complex issues to the appropriate department or senior management.
• Maintain customer records by updating account information and processing requests.
• Meet or exceed performance targets, including call handling time, customer satisfaction, and quality standards.
• Follow all company procedures, guidelines, and scripts to ensure consistency and quality.
• Collaborate with other team members to achieve departmental goals and KPIs.
• Ensure adherence to schedules and maintain prompt response times.