Windows Desktop Support

1. Expertise on windows 10/11 administrations 

2. Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues 

3. Knowledge on PC and peripheral Hardware troubleshooting (including print & scanning devices) 

4. Hands on Experience on MS Office upgrades / deployments 

5. Working knowledge on Dell laptops/Desktops hardware issues 

6. Troubleshooting of Office issues 

7. Knowledge in troubleshooting VPN related issues 

8. Mobile Device Management support 

9. Experience on Windows Imaging process using SCCM 

10. Experience on Data Migration tools and O365 One drive 

11. Knowledge on one drive 

12. Good communication skills. 13. Windows 11 migration/upgrade support