Level 2 Support Engineer - Workiva Platform

Workiva L2 Support Engineer

Workiva L2 Support Engineer1

Key Job Responsibilities:

• Link & Sync Support: Resolve complex "Link" breaks and data synchronization errors between spreadsheets and final documents.
• XBRL Troubleshooting: Assist users with XBRL/iXBRL tagging errors and filing validation messages.
• Performance Optimization: Investigate and resolve lag or performance issues in large-scale Workiva workbooks.
• Access & Security: Manage workspace permissions and troubleshoot audit trail extraction requests.
• Critical Filing Support: Provide high-availability support during month-end and quarter-end filing windows.

Required Skills and Qualifications:

• Experience: 3–6 years in financial software support or SEC reporting technology.
• Technical Skills: Expert-level Excel/Spreadsheet skills and familiarity with XBRL tagging.
• Domain Knowledge: Understanding of the financial reporting cycle is a major advantage.

Experience Level

Mid Level