Manager - Product Engineering and Technical Support

Senior Manager - PET

Responsibilities & Key Deliverables

1.Driving Reduction in Key performance Indicators ( R/1000,CPU, Aggregate Replacement) by Monitoring, data analysis and concern resolution for Engine and After Treatment System. 
2.Leading analysis and Resolution of Field concerns-through systematic problem solving methodology. Monitoring effectiveness of the actions.
3.Expert on Diagnostic tools for analysis of Common Rail System and After Treatment system failures.
4.Good Collaboration with internal functions like, SQE,CQA,Manufacturing,MRV, Customer Care for speedy resolution and timely closure of concern.
5.Joint Investigation at dealership or at Supplier location for analysis of field failures
6.Technical know How on design of components and preparing proposals for design robustness to avoid field failures
7.Active Involvement for New Projects and ensure deployment of Lessons Learnt implementation.
8.Good Presentation Skill -Preparation of MIS Reports for Managament Reviews, Dashboard, Power Point Presentation, Cost Impact Approvals and Field Intervention documents for Senior Management Reviews
9.Working knowledge of SAP for Warranty Claims administration.
Keeping records of warranty return parts and releasing report on warranty recovery. 
10.Maintain DWM for the Key Indicators
11.Maintain Confidentiality data, QMS /MQS /TMW (the Mahindra way)/AFS Audit.
12.Follow the requirement of ISO TS16949 & MQS requirement,  

Preferred Industries

Manufacturing

Education Qualification

BE - Mech - Mechanical Engineering /Automobile Engineering

General Experience

10 to 15 yrs.BE.

Critical Experience

System Generated Core Skills

Analytical ThinkingCommunication SkillsCustomer SupportProduct Knowledge -Vehicle SystemProduct Knowledge - Engine SystemFailure Mode and Effects Analysis (FMEA)Interpersonal SkillsISO TS 16949 - Quality ManagementQuality ManagementNegotiationPresentation SkillsProcess Knowledge - ManufacturingCustomer ExperienceCustomer AnalysisCustomer CentricityProduct ComplaintsCustomer Complaints ManagementCustomer SatisfactionCost OptimizationProcess StandardizationProductivity ImprovementCost ControlChange ManagementProgress MonitoringBill of Materials (BOM)Design Failure Mode and Effects Analysis (DFMEA)Design Verification Plan (DVP)Root Cause AnalysisAuditing

System Generated Secondary Skills

Experience Level

Senior Level