Office Assistant Cum Telecaller

ob Title: Office Assistent cum Telecaller (Female Only)

Job Summary:

We are seeking a dynamic and proficient individual to join our team as a Office Assistent cum Telecaller. The ideal candidate will be responsible for operating computer systems efficiently while also engaging in outbound and inbound calls to promote our products/services and handle customer inquiries. This role requires excellent communication skills, multitasking abilities, and a strong understanding of computer operations.

Key Responsibilities:

• Operate computer systems to perform routine tasks such as data entry, file management, and printing documents.
• Handle outbound calls to prospective customers to promote company products/services and generate leads.
• Receive and handle inbound calls from customers, addressing their inquiries, resolving issues, and providing information about products/services.
• Maintain accurate records of calls, transactions, and customer interactions in the database.
• Follow up with potential leads and customers to ensure satisfaction, answer queries, and provide additional information.
• Collaborate with the sales and marketing team to develop effective calling scripts and strategies.
• Ensure compliance with company policies and procedures during all interactions with customers.
• Assist in other administrative tasks and duties as assigned by the supervisor.

Requirements:

• Female Only Candidate.
• Proven experience as a Office Assistent or telecaller is preferred.
• Proficiency in using computers and operating systems, with knowledge of basic software applications such as MS Office suite.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport over the phone.
• Ability to multitask and prioritize tasks effectively.
• Good organizational skills and attention to detail.
• Ability to work independently as well as of a team.
• Flexibility to adapt to changing priorities and work schedules.
• High school diploma or equivalent; additional certification in computer operations or telecommunications is a plus.

This job description outlines the primary responsibilities and requirements for the role of Office Assistent cum Telecaller. The successful candidate will play a crucial role in supporting our operations by efficiently handling computer tasks and engaging with customers over the phone to promote our products/services.