Admission Counsellor

Job Description: Admission Counsellor – College Admissions

We are looking for an enthusiastic Telecaller (Admissions) to support students enrollment process. The role involves reaching out to prospective students and parents, providing information about courses, guiding them through the admission process, and ensuring a smooth onboarding experience.

Key Responsibilities

• Make outbound calls to prospective students and parents to share details about programs, eligibility, and admission procedures.
• Handle inbound inquiries regarding courses, fees, scholarships, and campus facilities.
• Counsel students on career paths and help them choose suitable programs.
• Maintain accurate records of calls, inquiries, and follow-ups in CRM/admission software.
• Schedule campus visits, counseling sessions, and interviews.
• Achieve daily/weekly/monthly targets for lead generation and conversions.
• Provide timely updates to the admissions team on student queries and feedback.
• Support admission campaigns, events, and promotional activities.

Required Skills & Competencies

• Strong communication skills in Hindi and English.
• Ability to explain academic programs clearly and persuasively.
• Empathy and patience when dealing with students and parents.
• Good listening and counseling skills.
• Basic computer literacy (MS Office, CRM/admission software).
• Target-driven and self-motivated.

Qualifications

• Minimum: Graduate in any discipline.
• Preferred: Degree/Diploma in Education, Marketing, or Counseling.
• Prior experience in telecalling, admissions, or student counseling is mandatory
• Performance Metrics: Number of calls made per day.
• Student inquiry-to-admission conversion ratio.
• Accuracy of student records and follow-ups.
• Feedback from students/parents on counseling quality.