Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will design, build, configure MECM infrastructure, application deployment, patch management process, OSD. Design and build Windows 10/11 SOE image, Intune configurations for Autopilot deployment, Configuration policies, MDM. Roles & Responsibilities: a. Day to day administration of MECM environment to include engineering new solutions as needed. b. Providing technical guidance to MECM team and customer. c. Provide Tier 3 support for MECM Intune. d. Creating and updating technical documentation as required. e. Design and build Intune configurations for Windows 10 Autopilot, Configuration policies, endpoint security. Professional & Technical Skills: a. Should have strong experience on MECM & Intune b. Ability to design, build and configure MECM environment. c. Design and build Windows 10 image, provide support in image rollout. d. Should be able to design policies in Intune for Windows 10/11 e. Should have strong hand on Autopilot enrolments and associated configurations and rollout. Additional Information: - The candidate should have a minimum of 4-5 years of experience in Microsoft Endpoint Configuration Manager & Intune. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions