Assistant Sales Manager

Here are Sales Manager (Crockery & Bakery Equipment) – Floor Roles & Responsibilities in a professional format:

• Sales Operations (On-Floor)Handle walk-in customers and understand their requirements related to crockery and bakery equipment.
• Demonstrate products, explain features, usage, and pricing clearly to customers.
• Convert inquiries into confirmed sales and achieve daily/monthly sales targets.
• Ensure proper billing coordination with the accounts/cash counter team.
• Team ManagementGuide and supervise floor sales staff and helpers.
• Assign duties and ensure staff follow showroom discipline and work standards.
• Train team members about new products, schemes, and selling techniques.
• Monitor staff performance and provide regular feedback.
• Product Display & MerchandisingEnsure proper product placement, cleanliness, and attractive display on the floor.
• Maintain price tags, labels, and product information visibility.
• Coordinate with the visual merchandising team (if applicable).
• Stock & Inventory CoordinationCoordinate with the store/warehouse team for stock availability.
• Track fast-moving and slow-moving products.
• Raise stock requirement requests to management on time.
• Ensure no mismatch between physical stock and system stock.
• Customer Service & Complaint HandlingHandle customer complaints and provide quick resolutions.
• Maintain high customer satisfaction and repeat customer relationships.
• Ensure proper after-sales coordination for delivery or service-related issues.
• Reporting & DocumentationPrepare daily sales reports and share with management.
• Track targets, achievements, and pending orders.
• Maintain records of special orders and bulk inquiries.
• Discipline & ComplianceEnsure showroom policies and company rules are followed by the team.
• Maintain professional behavior and grooming standards on the floor.
• Ensure safety and product handling guidelines are followed.