Associate Center Manager

About the Role

The Center Manager is the face of a Cultfit center and is responsible for delivering a seamless

member experience, driving sales performance, and ensuring operational excellence.

This role requires strong ownership, customer centricity, and a passion for creating an energetic,

service-driven fitness environment.

Key Responsibilities

1. Sales & Business Growth

● Own monthly targets for memberships, renewals, and upsells.

● Drive walk-in/trial conversions through effective consultations.

● Manage the entire membership conversion process with clean, consistent, and accurate

documentation via portal

2. Center Operations Management

● Ensure smooth daily operations using the desired checklist tool

● Oversee class schedules, trainer punctuality, and session readiness.

● Conduct daily facility audits to maintain cleanliness, safety, and brand standards.

● Manage inventory of essentials (first-aid, water etc) and ensure timely restocking.

● Address operational gaps related to attendance, bookings, equipment, or facility

3. Member Experience & Engagement

● Build strong rapport with members to create a welcoming, community-driven

environment.

● Resolve escalations and ensure a smooth before/during/after-class experience.

● Capture and document feedback from members and trainers for continuous

improvement.

● Uphold Cultfit’s service quality and be the primary representative of the center.

What Success Looks Like

● Meeting/exceeding sales and conversion targets.

● A consistently smooth, compliant, and high-performing center.

● High member satisfaction, retention, and NPS.

● Strong center ambience, audit scores, and operational excellence.

Qualifications & Skills

● Bachelor’s/diploma degree

● 2–5 years of experience in sales, operations, hospitality, retail, or service roles.

● Strong communication and customer-handling skills.

● High ownership, problem-solving ability

● Good to have: Passion for fitness, wellbeing, and community building.

Why Join Cultfit?

● Comprehensive health insurance and wellness benefits.

● Exclusive access to Cultfit workouts, enabling you to transform your own fitness

journey.

● Be part of Cultfit’s mission to #makehealtheasy for millions.

● Exposure to sales, operations, customer experience, and business performance.

● High-growth environment with performance-based advancement.