Back Office Executive

Role Title :Assistant Operation executive r 2 . Depa r tment: Ope r a tions 3 . Key Re spons ibiliti e s The Ope r a tions Mana ge r i s re spons ible for ensur ing smooth, compli ant, and e ffi c i ent exe cution of a ll pos t - s a le s and ba ckend proc e s s e s a t Poli c y Samjho. Thi s role ensure s tha t wha t i s sold i s de li ve red a c cur a t e l y, on time , and with minima l cus tome r f r i c tion, the reby prot e c ting br and t rus t and reduc ing e s c a l a tions and rework. Core Re spons ibiliti e s Poli c y I s suanc e & Ba ckend Ope r a tions Oversee end-to-end policy issuance for Life, Health, and General Insurance products Ensure accurate documentation, proposal processing, and coordination with insurers Monitor turnaround time (TAT) for policy issuance and endorsements Ensure error-free processing to reduce rejections and customer dissatisfaction Claims & Service Coordination Act as the operational escalation point for claims assistance and service requests Coordinate with insurers, TPAs, and internal teams to ensure timely claim resolution Track claim status, pende