Back Office Executive

Job Overview:

We are looking for a dynamic and detail-oriented Customer Coordinator to serve as a key point of contact between the company and its clients. The ideal candidate will be passionate about providing excellent customer service, skilled at managing communications, and adept at coordinating with internal teams to ensure customer satisfaction.

Key Responsibilities:

• Serve as the primary liaison for customer inquiries via phone, email, and in-person interactions
• Coordinate with internal departments (sales, logistics, technical support, etc.) to address customer needs
• Track and manage customer orders, service requests, and complaints to ensure timely resolution
• Maintain detailed and up-to-date customer records in CRM systems
• Assist in creating reports and analyzing customer trends and feedback
• Contribute to improving customer service procedures and standards