Center Manager

Here’s a comprehensive job description for a Centre Manager at The Little Gym:

The Little Gym Centre ManagerRole Summary

The Centre Manager is responsible for overseeing all aspects of The Little Gym’s daily operations, ensuring a safe and engaging environment for children and families. The position combines team leadership, customer relationship management, operational excellence, and local business growth responsibilities.

Key Responsibilities

• Achieve revenue targets through both new enrollments and member renewals.instahyre+1​
• Generate and pursue sales leads, actively seeking new business opportunities.
• Oversee center operations, including scheduling, facility management, inventory, and safety standards compliance.
• Hire, train, supervise, and coach instructors and support staff; manage shift schedules and team development.thelittlegym​
• Deliver exceptional customer service, handling queries, concerns, and feedback professionally.
• Implement marketing & outreach activities as per brand guidelines and local market needs.
• Teach limited classes and coordinate the smooth running of programs when required.thelittlegym​
• Monitor performance metrics for student satisfaction, retention, and class quality.
• Ensure adherence to The Little Gym curriculum and standards.
• Report regularly to franchise owners or territory managers on center performance, financials, and operational issues.

Qualifications and Skills

• Bachelor’s degree preferred; background in early childhood education, business operations, or fitness is advantageous.
• 2+ years of experience in team leadership or customer service roles.
• Confident communicator and motivator, with a passion for child development.
• Business acumen, with experience in sales, marketing, or local business promotion.
• Ability to work flexible hours, including weekends and holidays when required.
• Strong organizational abilities and attention to detail.

Benefits

• Competitive salary plus performance incentives.
• Professional development and training through The Little Gym’s onboarding program.
• Opportunities for career growth within a global youth enrichment brand.