Chat Support Executive

Position: Chat Support Executive /Customer support Executive

Process: Chat

Characteristics:

 ● People-first mindset (patient, empathetic, warm, respectful)

 ● Problem-solving mindset

 ● Flexible

 ● Detail-oriented (active listener)

Education: Graduate/ Undergraduate

Communication:

 ● Proficient in English & Hindi

 ● Good typing skills of a minimum of 30 words/ minute with 95% accuracy

 Personality (Evident in spoken & written interaction)

 ● Spoken-Pleasant demeanor (warm, respectful tone, modulated speed, easy to understand)

 ● Written- Uses polite words, is not overtly casual, gives relevant responses

Responsibilities:

 ● Resolving problems/ concerns raised by customers on the App via chat/ phone/e-mail

 ● establishing a relationship of trust with the customer, by ensuring qualitative service

 (Empathy and efficiency, excellent communication)

 ● Learning the product and services offered thoroughly, so as to provide timely and efficient

 Resolutions to issues raised

 ● troubleshooting problems and seeing them through to resolution

 ● escalating unresolved issues to the appropriate internal teams

Shifts:  Rotational Shifts

Email - Hr@emta.co.in

Mb - +91 95895 04277