Collection Executive / Officer

Job Summary The Collection Agent is responsible for contacting customers to collect outstanding payments while maintaining a professional and respectful approach. This role requires strong communication skills, negotiation abilities, and adherence to company policies and applicable laws.

• Key Responsibilities Contact customers via phone, email, or written correspondence to collect overdue payments
• Review customer accounts to determine outstanding balances and payment history
• Negotiate payment arrangements and settlement plans in line with company guidelines
• Document all collection activities accurately in the system
• Resolve billing issues and disputes by coordinating with internal departments
• Follow federal, state, and company regulations (e.g., FDCPA where applicable)
• Meet or exceed individual and team collection targets
• Maintain a professional, ethical, and customer-focused approach at all times
• Qualifications and SkillsHigh school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Previous experience in collections, customer service, or call center environment preferred
• Strong verbal and written communication skills
• Ability to negotiate and handle difficult conversations calmly
• Basic computer skills and experience with CRM or collections software
• Strong attention to detail and time-management skills
• CompetenciesProblem-solving and conflict resolution
• Persistence and resilience
• Professionalism and integrity
• Ability to work independently and as part of a team
• Work EnvironmentOffice-based or remote, depending on company policy
• May require extended periods of phone-based communication
• Performance-driven environment with measurable goals