Customer Care Executive

Job Title: Customer Care Executive

Location: Ayuda Solutions – Indore, 3rd Floor, Platinum Plaza, Behind C21 Mall, Medanta Hospital Road, PU4 Indore

Experience: Fresher to 2 Years

Employment Type: Full-time

Process: Inbound & Outbound – BPO

About the Role

We are looking for energetic and customer-focused individuals to join our Customer Care team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to engage customers with a sales-focused approach.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer needs and provide accurate information.
• Follow call scripts and processes for lead generation and query handling.
• Convince customers regarding products/services with a clear sales approach.
• Maintain call quality and ensure customer satisfaction.
• Update CRM/records with call outcomes and customer details.
• Achieve daily/weekly targets assigned by the process.
• Coordinate with internal teams when required to resolve customer concerns.

Required Skills & Competencies

• Excellent verbal communication skills.
• Ability to speak and understand English.
• Strong customer handling and persuasion skills.
• Sales mindset with confidence while dealing with customers.
• Ability to manage objections and convert leads.
• Basic computer knowledge and typing skills.

Eligibility

• Fresher candidates or candidates with up to 2 years of BPO/customer service experience can apply.
• Flexible to work in rotational shifts if required.

Why Join Us

• Opportunity to build a strong career in BPO/customer care.
• Supportive work culture with training and growth opportunities.
• Incentives based on performance.

How to Apply

Interested candidates can share their resume at hr.indore@ayudasolutions.com

or contact 7999640792 for further details.