Customer Care Executive

Job Title: Customer Success Executive (Voice Process – Swiggy)

Company: Airvincible Pvt Ltd

Process: Swiggy Voice Support

Location: Indore

Employment Type: Full-Time

🔹 Job Overview

We are looking for dynamic and customer-focused individuals for the position of Customer Success Executive under the Swiggy Voice Support process. The role involves handling customer interactions, resolving queries efficiently, and ensuring a high-quality customer experience.

🔹 Key Responsibilities

• Handle inbound and outbound customer calls related to Swiggy services

• Resolve customer queries regarding orders, payments, cancellations, refunds, and delivery issues

• Provide accurate information and quick solutions to customers

• Maintain a positive, professional, and empathetic attitude during calls

• Follow company quality standards and call handling procedures

• Accurately document customer interactions in the system

• Meet daily and monthly performance targets (Quality & Productivity)

🔹 Eligibility Criteria

• Undergraduate / Graduate (Any Stream)

• Freshers and experienced candidates can apply

• Good communication skills (Hindi mandatory, basic English preferred)

• Basic computer knowledge

• Comfortable working in rotational shifts

🔹 Skills Required

• Strong communication and listening skills

• Problem-solving ability

• Customer-centric mindset

• Ability to work under pressure

• Team player with a positive attitude

Perks & Benefits

• PF & ESIC benefits

• Rotational week-offs

• Career growth opportunities