Customer Care Manager
Handpickedlife Retail
Customer Care Manager
Handpickedlife Retail
Tukoganj, Indore
₹25,000 - ₹30,000 monthly
Fixed
₹25000 - ₹30000
Earning Potential
₹30,000
Job Details
Interview Details
Job highlights
Urgently hiring
114 applicants
Job Description
Job Overview:
IKIRU is seeking a motivated and customer-focused individual to join our team as a Customer Care Executive. The ideal candidate will have 2 years of experience in a customer-facing role, excellent communication skills, and a passion for providing exceptional support to our customers. A background or interest in the e-commerce or home decor industry is a plus.
Key Responsibilities:
- Manage customer inquiries and resolve issues through phone, email, and chat.
- Provide timely and accurate information regarding orders, products, and services.
- Ensure high levels of customer satisfaction by delivering proactive and professional service.
- Collaborate with internal teams to resolve issues and enhance the customer experience.
- Maintain customer records by updating information in the CRM system.
- Identify and escalate priority issues to the appropriate team or department.
- Suggest improvements to streamline customer support processes.
Qualifications:
- Minimum 2 years of experience in customer support or related fields.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high-pressure situations with professionalism and empathy.
- Experience or interest in e-commerce and/or home decor industries is a plus.
- Proficiency in customer service tools and CRM systems is a plus.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities to grow with a fast-paced e-commerce brand.
- Exposure to the home decor and furniture industry.
- Work from Home Fridays
Job role
Work location
Malabar Gold and Diamonds - Indore - Madhya Pradesh, Mahatma Gandhi Road, Race Course Road, Indore, Madhya Pradesh, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Post Graduate
Past role/category experience
Customer Support - BPO / Voice / Blended, Customer Success, Customer Support - Operations
Skills
Customer support, Telecalling, Customer experience
English level
Good (Intermediate / Advanced) English
Age limit
24 - 34 years
Gender
Any gender
About company
Name
Handpickedlife Retail
Address
Malabar Gold and Diamonds - Indore - Madhya Pradesh, Mahatma Gandhi Road, Race Course Road, Indore, Madhya Pradesh, India
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