Customer Relationship Executive

Daga Impex

Maharaja Tukoji Rao Holker Cloth Market, Indore

₹10,000 - ₹15,000 monthly

Fixed

10000 - ₹15000

Earning Potential

15,000

Work from Office

Full Time

Min. 1 year

Basic English

Job Details

Interview Details

Job highlights

59 applicants

Benefits include: Overtime Pay, Health Insurance

Job Description

Job Summary:


The CRM Executive will be responsible for managing and nurturing customer relationships to ensure client satisfaction, repeat business, and long-term loyalty. This role involves handling customer queries, maintaining customer databases, sharing product updates/offers, and supporting the sales team in building strong client connections.

Responsibilities:

  • Maintain and update the customer database.
  • Handle inbound and outbound communication (calls, WhatsApp) with customers.
  • Share product details, new arrivals, schemes, and seasonal offers with clients.
  • Follow up with existing customers to ensure repeat orders and timely payments.
  • Coordinate with the sales and dispatch teams to resolve customer issues.
  • Track customer preferences, buying patterns, and feedback to improve service.
  • Ensure timely responses to queries, complaints, and support requests.
  • Build strong relationships to enhance customer trust and long-term association.
  • Discount and Interest calculations

Requirements:

  • Bachelor's degree
  • Excellent communication skills, including active listening
  • Ability to multitask, prioritize, and manage time effectively
  • Positive attitude and strong work ethic
  • Good written and verbal communication skills
  • MS Excel
  • Efficiency in basic calculations(Discount,Interest)

Job role

Work location

DAGA IMPEX, 214, Tilak Path, Bhangiya, Rajwada, Indore, Madhya Pradesh, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

12th Pass

Skills

MS Excel, Blended process

English level

Basic English

Age limit

18 - 40 years

Gender

Any gender

About company

Name

Daga Impex

Address

DAGA IMPEX, 214, Tilak Path, Bhangiya, Rajwada, Indore, Madhya Pradesh, India

Job posted by Daga Impex

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