Customer Relationship Executive

Job Summary:

The CRM Executive will be responsible for managing and nurturing customer relationships to ensure client satisfaction, repeat business, and long-term loyalty. This role involves handling customer queries, maintaining customer databases, sharing product updates/offers, and supporting the sales team in building strong client connections.

Responsibilities:

• Maintain and update the customer database.
• Handle inbound and outbound communication (calls, WhatsApp) with customers.
• Share product details, new arrivals, schemes, and seasonal offers with clients.
• Follow up with existing customers to ensure repeat orders and timely payments.
• Coordinate with the sales and dispatch teams to resolve customer issues.
• Track customer preferences, buying patterns, and feedback to improve service.
• Ensure timely responses to queries, complaints, and support requests.
• Build strong relationships to enhance customer trust and long-term association.
• Discount and Interest calculations

Requirements:

• Bachelor's degree
• Excellent communication skills, including active listening
• Ability to multitask, prioritize, and manage time effectively
• Positive attitude and strong work ethic
• Good written and verbal communication skills
• MS Excel
• Efficiency in basic calculations(Discount,Interest)