Customer Relationship Manager

Job Description (JD): Customer Relationship Manager – Female Only

Job Title: Customer Relationship Manager (CRM)

Industry: Gas Agency (Back Office Operations)

Location: Indore – Vijay Nagar, Scheme 78, Sky Corporate Park, 5th Floor, Office No. 505

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 6:00 PM

Job Summary:

We are looking for a Customer Relationship Manager (Female) to join our back-office team for a Gas Agency. The candidate will be responsible for handling customer queries, maintaining strong customer relationships, and ensuring smooth coordination between customers and internal teams.

Key Responsibilities:

• Handle customer inquiries and provide accurate information regarding services.
• Maintain and update customer records in the system.
• Coordinate with internal departments for order processing and issue resolution.
• Ensure timely response to customer calls, emails, and messages.
• Maintain a professional and positive relationship with customers.
• Assist in documentation and back-office operations.

Requirements:

• Female candidates only
• Good communication and interpersonal skills.
• Basic computer knowledge (MS Office, email handling).
• Ability to manage customer relationships effectively.
• Prior experience in customer service/CRM is preferred but not mandatory.