Customer Support Executive

Job Title: Customer Success Associate – International BFSI (Voice & Chat)

 Process: International Fintech

 Location: Indore (Work From Office)

 CTC: Up to 28000 to 38000

 Working Days: 5 Days

 Week Off: Rotational

Role Overview

 We are hiring Customer Success Associates for an international BFSI process for Voice and Chat support. The role requires handling customer queries professionally,  providing accurate resolutions, and delivering high quality service to global customers while maintaining compliance standards.

 Eligibility Criteria

 Minimum 6 months BPO experience in Voice or Chat

 BFSI background preferred

 Excellent English communication skills

 Typing speed 35 WPM for chat process

 Ability to handle minimum 2 concurrent chats

 No MTI or RTI influence

 Comfortable with rotational shifts

 Ready for immediate interview and joining

Key Responsibilities

 Handle customer interactions via voice or live chat

 Provide accurate and timely resolution to queries

 Maintain SLA and quality standards

 Document all customer interactions correctly

 Ensure positive customer experience

Job Highlights

 International BFSI process exposure

 Career growth with global brand

 Structured training and development

 Professional work environment

 Both side cab facility

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