Customer Support Executive - Pharmacist

Role: Pharmacist Customer Support

Position Overview:

As a pharmacist, you would have the opportunity to work with a team with immense learning opportunities in the emerging field of Telemedicine. Truemeds rewards and recognizes its employees and their contributions towards advising the patients & the company, more than any peer in the e-pharmacy industry.

Working days: 6 Days

Working hours: 9 hours/day (Rotational Shifts)

Performance linked Incentives: Up to ₹3000- ₹100000/month

Shift Allowance: ₹1500/month for employees working in afternoon shift

Retention Bonus:

Candidates will be eligible for a retention bonus subject to your continuous employment with the Company as follows:

• ₹5,000 upon successful completion of 3 (three) months of continuous service.

• ₹10,000 upon successful completion of 6 (six) months of continuous service.

• ₹20,000 upon successful completion of 12 (twelve) months of continuous service. 

Job Requirements:

• Cases will be assigned through the system, where you will be required to call the patients, the pharmacist should be able to read the prescriptions which are attached to the order.

• The pharmacist should build a rapport with the patient and observe the medicines that were ordered by the customer. Based on the medicines ordered by the patient, you will be required to pitch the substitutes of the same salt & and strength for the medicines that they have ordered. All the substitutes that are recommended are doctor recommended substitutes.

• An Integral part of this job will be to explain & and convince the customer to take the substitutes & to explain to them how much they can save on their medicines if they opt for the same.

• Must have sound medical knowledge, like the difference between pediatrics & and geriatrics or the difference between SR & PR & other relevant clinical responsibilities.

Qualifications:

• A pharmacist degree is mandatory.

• Good communication skills.

• Should understand at least two languages. (Hindi, English); Knowledge of any additional language is an advantage.

• Should be flexible with shifts.