Education Counsellor

Key Responsibilities:

• Outbound Calling: Contact potential customers to introduce products/services, explain benefits, and schedule appointments.
• Inbound Support: Answer customer calls, address questions, resolve issues, and manage complaints with patience.
• Lead Management: Follow up on leads, update customer information in databases, and coordinate with sales teams.
• Documentation: Maintain detailed call records and generate reports on interactions.
• Target Achievement: Meet daily/monthly call and sales targets. 

Essential Skills & Qualifications:

• Communication: Excellent verbal skills, clear speaking, active listening, and ability to adapt style.
• Persuasion: Confidence, negotiation skills, and ability to handle rejection.
• Technical: Basic computer literacy, data entry, and familiarity with CRM software.
• Attitude: Positive, polite, patient, and professional.
• Education: High school diploma or equivalent; degree is often a plus. 

Common Variations:

• Sales Telecaller (focus on closing deals).
• Customer Service Telecaller (focus on support).
• BPO/Call Center roles (voice process, support).
• Specialized roles (Insurance, Real Estate, Loans).